Reviewed 15 September 2026

Compare WhatsApp CRM features and workflows

Compare the channels, AI features, deal tracking, calling, payment workflows, and plan limits that matter to your team.

Jump to: Feature Table · Tool Reviews · Use Case Guide · FAQ

⚡ Quick Answer

There is no single best WhatsApp CRM for every team. Start with the channels, workflows, integrations, and plan limits your team needs.

WhatsGrow AI combines a WhatsApp inbox, AI agents, a deal pipeline, calling integrations, campaigns, and payment workflows. See plans in your currency on the pricing page.

Wati, AiSensy, and Respond.io also advertise AI, calling, or payment features. Check the current vendor pages for availability and plan details.

Full Feature Comparison

Seven platforms across six workflow features

Feature🏆 WhatsGrow AI📊 Wati📢 AiSensy🏢 Respond.io🛒 Interakt📥 Gallabox📱 ManyChat
AI agentsAvailableAstraAvailablePlan detailsNot checkedNot checkedNot checked
AI function callingAvailableNot checkedNot checkedNot checkedNot checkedNot checkedNot checked
Kanban deal pipelineAvailableNot checkedNot checkedNot checkedNot checkedNot checkedNot checked
WhatsApp calling / voiceIntegrationsProduct availableNot checkedProduct featuresNot checkedNot checkedNot checked
In-chat payment workflowAvailableNot checkedRazorpay / PayUNot checkedNot checkedNot checkedNot checked
White-label / multi-workspaceAvailableNot checkedNot checkedPlan detailsNot checkedNot checkedNot checked

Pricing as of June 2026. Verify at each vendor's website. ✓ = Yes · ✗ = No

Detailed Reviews

🏆

WhatsGrow AI

Our product

WhatsApp-first sales workflow

Plan pricing

See pricing (local currency)

Workflow fit: Teams evaluating a shared inbox, deal pipeline, AI agents, calling, and payment workflows for WhatsApp sales.

FEATURES NOTED

· AI agents with function calling

· Kanban deal pipeline and shared inbox

· Calling integrations and payment workflows

· Plans include different user, contact, and feature limits

CHECK BEFORE CHOOSING

· Confirm which plan includes each capability and whether required gateways are available in your market.

Notes: WhatsGrow AI is our product. Review its current plan details and test the workflow with your team.

View WhatsGrow pricing
📊

Wati

Compare plans

WhatsApp inbox, campaigns, AI, and calling options

Plan pricing

See Wati pricing

Workflow fit: Teams evaluating Wati’s WhatsApp inbox and campaign products.

FEATURES NOTED

· Wati advertises Astra AI agents

· Wati offers a WhatsApp Business Calling product

CHECK BEFORE CHOOSING

· Confirm feature availability, plan eligibility, and any add-on prices for your market.

Notes: Vendor features and packaging can change. Check Wati’s current product and pricing pages.

Visit Wati
📢

AiSensy

Compare plans

WhatsApp marketing, AI, and payment features

Plan pricing

See AiSensy pricing

Workflow fit: Teams evaluating WhatsApp campaigns and customer messaging in India and other supported markets.

FEATURES NOTED

· AiSensy advertises WhatsApp AI agents

· Its payment feature page lists Razorpay and PayU

CHECK BEFORE CHOOSING

· Confirm plan limits and whether the payment workflow fits your checkout process.

Notes: Vendor features and packaging can change. Check AiSensy’s current product and pricing pages.

Visit AiSensy
🏢

Respond.io

Compare plans

Omnichannel inbox, AI agents, and calls

Plan pricing

See Respond.io pricing

Workflow fit: Teams comparing WhatsApp with a broader set of messaging channels.

FEATURES NOTED

· Respond.io’s pricing page lists AI agents and calls, including AI voice features

CHECK BEFORE CHOOSING

· Confirm the plan, channel, and usage limits that apply to the workflow you need.

Notes: Vendor features and packaging can change. Check Respond.io’s current product and pricing pages.

Visit Respond.io
🛒

Interakt

Compare plans

WhatsApp platform for business messaging

Plan pricing

See Interakt pricing

Workflow fit: Teams comparing WhatsApp messaging and commerce workflows.

FEATURES NOTED

· This guide does not make a feature-by-feature assessment of Interakt.

CHECK BEFORE CHOOSING

· Check the current product page, plan limits, and required integrations.

Notes: Review current documentation for the specific channels and workflows your team needs.

Visit Interakt
📥

Gallabox

Compare plans

WhatsApp messaging and team workflows

Plan pricing

See Gallabox pricing

Workflow fit: Teams comparing WhatsApp inbox and automation workflows.

FEATURES NOTED

· This guide does not make a feature-by-feature assessment of Gallabox.

CHECK BEFORE CHOOSING

· Check the current product page, plan limits, and required integrations.

Notes: Review current documentation for the specific channels and workflows your team needs.

Visit Gallabox
📱

ManyChat

Compare plans

Messaging automation across social channels

Plan pricing

See ManyChat pricing

Workflow fit: Teams comparing messaging automation across social channels.

FEATURES NOTED

· This guide does not make a feature-by-feature assessment of ManyChat.

CHECK BEFORE CHOOSING

· Check current WhatsApp availability, plan limits, and channel-specific pricing.

Notes: Review current documentation for the specific channels and workflows your team needs.

Visit ManyChat

Which WhatsApp CRM should you choose?

You need WhatsApp leads tracked through deal stages

Compare pipeline tools

Confirm that the pipeline, ownership, and reporting match your sales process.

You mainly send WhatsApp campaigns

Compare campaign plans

Check template support, audience limits, analytics, and Meta fees.

You want AI to handle customer conversations

Compare AI features

Test accuracy, handoff controls, usage limits, and plan eligibility.

You work across several messaging channels

Compare omnichannel plans

Check channel coverage, assignment rules, and reporting in each plan.

You need calls or payment workflows

Verify integrations

Confirm supported markets, providers, and feature availability by plan.

Frequently Asked Questions

What is a WhatsApp CRM?

A WhatsApp CRM brings conversations, contact records, and sales follow-up into one workflow. WhatsGrow AI includes a shared inbox, AI agents, and a Kanban deal pipeline, and connects through the official WhatsApp Business Platform. Your team can see each conversation, the contact behind it, and the deal it belongs to in one place.

Is WhatsGrow AI a good Wati alternative?

It may fit if you want a WhatsApp-first sales workflow with a deal pipeline, AI agents, calling, campaigns, proposals, invoices, and payment collection. Compare the current features, plan limits, and add-ons, check Wati’s latest pricing, then use the 7-day trial to test your workflow.

When does AiSensy still fit?

Compare the current product pages and plan limits against your workflow. AiSensy advertises AI agents and WhatsApp payment features, while WhatsGrow AI focuses on a connected inbox, sales pipeline, AI agents, calling, campaigns, proposals, invoices, and payment collection. A trial with your own workflow is the most reliable way to compare them.

How should I compare Respond.io and WhatsGrow AI?

Compare the channels your team uses, required automations, reporting, integrations, and plan limits. Respond.io offers an omnichannel workspace; WhatsGrow AI focuses on WhatsApp sales conversations, a deal pipeline, AI agents, calling, and payment workflows. Check each vendor’s current plan details for a like-for-like comparison.

How much does WhatsGrow AI cost?

Public WhatsGrow AI plans are Starter $19, Growth $49, and Pro $99 per month. Annual billing saves 20%. Every plan includes a 7-day free trial with no credit card. WhatsApp Business Platform fees are separate; rates depend on the recipient market, message category, and Meta’s current free allowances.

Does WhatsGrow AI use the official WhatsApp Cloud API?

Yes. WhatsGrow AI connects through Meta’s official WhatsApp Cloud API. You connect your Meta Business account and WhatsApp Business number through Meta’s onboarding flow. Setup requirements depend on the state of your account and number. WhatsGrow AI does not use unofficial WhatsApp gateways or browser automation.

How is this different from a keyword chatbot?

Keyword-based bots follow fixed rules. WhatsGrow AI agents use large language models and can be configured to answer questions, qualify leads, update a deal, or hand the conversation to your team. You provide the business information and instructions the agent works from, and your team can review its conversations in the shared inbox.

Are Meta WhatsApp fees included in the subscription?

No. WhatsApp Business Platform fees are billed by Meta to your own Meta Business account, separately from WhatsGrow AI. Rates depend on the recipient market, message category, and Meta’s current free allowances. Pricing rules can change, so check Meta’s current rate card. The 7-day trial does not change Meta billing.

Close deals on WhatsApp — not just chats

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