Refund & Cancellation Policy

Effective: January 1, 2026  ·  Last Updated: October 26, 2026  ·  Provider: Ventriza LLC (New Mexico, USA), operating WhatsGrow AI

1. Summary

WhatsGrow AI is a subscription software service (a WhatsApp CRM and automation platform) provided by Ventriza LLC. It is delivered online, so there is nothing to ship and no returns. This policy explains cancellation and refunds for subscriptions. It forms part of our Terms of Service (Section 8).

2. Free trial

Every new workspace gets a 7-day free trial with full access to Pro plan features. No credit card is required, so there is nothing to refund if you do not continue. If you do not add a payment method by the end of the trial, your account becomes read-only and you are not charged.

3. Cancelling your subscription

• You can cancel at any time from Account Settings > Billing in your dashboard. No call or email is needed.
• Cancellation takes effect at the end of your current billing period. You keep full access until that date and are not charged again.
• Subscriptions renew automatically. To avoid the next charge, cancel before the renewal date shown on your Billing page.
• If you cannot sign in to cancel, email billing@whatsgrowai.com from your account email and we will cancel it for you.

4. 7-day money-back guarantee

If you subscribe to a paid plan for the first time (that is, not as a continuation after a free trial) and are not satisfied, contact us within 7 days of your first charge and we will refund that charge in full.

The guarantee applies once per customer and covers the subscription fee of your first paid billing period.

5. Other refunds and credits

• Billing errors: any charge made in error, such as a duplicate charge or an incorrect amount, is refunded promptly once confirmed.
• Service outage credit: if the Service is unavailable for more than 4 continuous hours in a calendar month (excluding scheduled maintenance), you are entitled to a pro-rated credit for that period.
• Annual plan downgrade: if you downgrade an annual plan within 30 days of renewal, we provide a pro-rated credit for the unused months.

6. What is not refundable

• Billing periods that have already been completed, outside the cases listed above.
• Renewals you did not cancel before the renewal date, other than billing errors.
• WhatsApp Business API conversation fees. These are billed separately by Meta and are not charged by us, so we cannot refund them.
• Accounts suspended or terminated for violating our Acceptable Use Policy or Meta's WhatsApp policies.
• Third-party charges outside our control, such as your bank's fees or currency-conversion charges.

7. How to request a refund

Email billing@whatsgrowai.com from the email address on your account and include:

• Your workspace or business name and account email
• The date and amount of the charge, or the payment transaction ID or invoice number
• The reason for the request (this helps us improve)

We reply within 3 business days. If your request is approved, we confirm by email once the refund has been issued.

8. How refunds are paid

• Refunds go back to the original payment method, in the currency you were charged. We do not refund to a different account or method.
• Payments are processed by a third-party payment processor on our behalf. After we issue a refund, it usually appears within 5 to 10 business days, depending on your card issuer or bank.
• Taxes charged on a refunded payment are refunded with it. Outage and downgrade credits are applied to future invoices rather than paid out as cash.
• When a refund is for the full subscription, the paid plan ends and the workspace moves to read-only mode.

9. Chargebacks and disputes

If something looks wrong on your statement, please contact us first at billing@whatsgrowai.com. We can usually resolve it faster than a bank or card dispute. Opening a dispute for a charge that is covered by this policy may result in your account being restricted while it is reviewed.

10. Changes to this policy

We may update this policy from time to time. The date at the top shows the latest revision. A change applies to charges made after it is published and does not affect the terms under which you already paid.

11. Contact