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Interakt Alternative

Best Interakt Alternative in 2026: Full CRM + AI, Not Just eCommerce

Interakt Growth is $55/mo, but its Sales CRM (Rs. 2,499/mo) and AI Agents add-on ($74.99) cost extra. WhatsGrow AI bundles both. Free 7-day trial.

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Updated October 2026

Why businesses switch from Interakt

โš ๏ธ The Sales CRM is a separate product and a separate bill

Interakt's messaging plans (Growth at $55/mo, Advanced at $69/mo, plus taxes) list unlimited agents, but Sales CRM roles are excluded from that count. The Sales CRM is sold on its own at Rs. 2,499/mo (or Rs. 6,897 a quarter) with 5 sales agents, and extra agents cost Rs. 499/mo each. Two products means two invoices and two seat lists.

โš ๏ธ LLM-style AI is an add-on, not part of the plan

The WhatsApp AI Agents add-on is listed at $74.99 on top of Growth or Advanced, and a separate AI subscription at Rs. 2,499/mo includes 100 AI messages, then $0.011 for each extra one. That can cost more than the plan it sits on. The AI that ships inside the plan, AnswerBot, is metered by runs: 4 on Growth, 6 on Advanced, each limited to five URLs.

โš ๏ธ Branching flows and API calls need the higher tier

Growth includes a basic linear chatbot. Branching flows, API calls inside flows and auto-assign are listed under Advanced at $69/mo. If your qualification flow has more than a straight line of questions, you are on Advanced before you have sent a message.

โš ๏ธ Message markup is not published for most plans

Interakt's page says Enterprise has no template markup and points other plans to a country rate page instead of stating the amount. Third-party estimates vary widely. For a team sending thousands of marketing templates a month, that is the biggest unknown in the bill, so ask for the rate card for your country in writing.

โš ๏ธ The monthly view has no WhatsApp starter plan

On the US page we checked on 2026-10-17, the monthly view priced Starter as an Instagram-only plan at $12/mo and showed no WhatsApp Starter. The quarterly view offers one channel of your choice for $69 a quarter, and the yearly view $239. A WhatsApp team on monthly billing starts at Growth, $55/mo, before the CRM or AI add-ons. Interakt shows different prices by region, so confirm for yours.

One plan for the inbox, the pipeline and the AI. Not three line items.

What you get with WhatsGrow AI

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The pipeline is part of the plan

Every conversation can carry a deal with a stage, value, owner and tasks. Starter has 1 Kanban pipeline, Growth has 5 and Pro has 20. No second product to buy, no second seat list to maintain.

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AI agents on every plan

Agents answer from your documents (knowledge base from Growth), then use function calling to update contact fields, create tasks, move a lead between stages and send a payment link. They also reply in Arabic, Hindi, Urdu and Spanish.

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The Shopify and eCommerce flows are covered too

An eCommerce pack with a Shopify connection is included on every plan, and the AI agent can search the catalog and take orders. You keep the cart and order flows Interakt is known for.

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Payment links for any business, not just orders

Send Stripe or Razorpay links inside the chat from Growth upward for deposits, service fees or invoices, and move the deal when payment lands.

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Calling and recording

Growth adds groups and calls through Twilio, RingCentral or Telnyx. Pro adds call recording and transcription.

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Agent caps are stated up front

Starter allows 3 agents and 1,000 contacts, Growth 10 agents and 25,000 contacts, Pro 50 agents and 100,000 contacts. Interakt wins on seat count; we win on knowing exactly what the plan includes.

WhatsGrow AI vs Interakt: Feature Comparison

FeatureInteraktWhatsGrow AI
Shared team inboxโœ“โœ“
Bulk campaigns and broadcastsโœ“โœ“
Shopify / WooCommerce flows (cart, order, COD)โœ“Shopify pack on every plan
Agent seatsUnlimited on Growth and Advanced3 / 10 / 50 by plan
Kanban deal pipelineSeparate Sales CRM productIncluded: 1 / 5 / 20 pipelines
LLM-based AI agentAdd-on, listed at $74.99Every plan
Train AI on your documentsAnswerBot: URLs, 4-6 runsKnowledge base from Growth
Branching flow builderAdvanced planEvery plan (5 flows on Starter)
Payment links in chatListed: payment links from inbox, WhatsApp PayStripe + Razorpay from Growth
Built-in callingOutbound and inbound WhatsApp calling listedGrowth and above
API and webhooksPublic APIs from Growth; incoming-message webhooks from AdvancedAPI keys and webhooks from Growth
Template message markupNot published (Enterprise: none)None added; Meta bills its fee
Starting price$55/mo (Growth) + taxesSee pricingStarter: 3 agents, 1,000 contacts

Competitor pricing checked 2026-10-17.Verify at each vendor's website before purchasing.

Want the full breakdown with worked pricing examples? Read WhatsGrow AI vs Interakt.

When Interakt is the better pick

We would rather you pick the right tool. Stay with Interakt if any of these describe you.

How to switch from Interakt

Your WhatsApp Business API number can move between providers and keeps its display name. Templates usually need re-submitting, and chat history does not transfer automatically.

  1. Export contacts and tags from Interakt as CSV and import them, mapping attributes to custom fields.
  2. List the Shopify automations you rely on and rebuild them one at a time with the eCommerce pack or the flow builder.
  3. Disconnect the number from Interakt and reconnect it through Embedded Signup at a quiet hour; a number sits with one provider at a time.
  4. Re-submit your message templates and keep the old chat history exported, because history does not transfer.
  5. If you used the Sales CRM, export deals and notes first and recreate the stages in the Kanban pipeline before cancelling.

Frequently Asked Questions

Is Interakt cheaper than WhatsGrow AI?

On list price, Interakt Growth at $55/mo can look cheaper, and its unlimited agents help big support teams. But the Sales CRM (Rs. 2,499/mo) and the AI Agents add-on (listed at $74.99) are separate. WhatsGrow AI puts the pipeline and AI agents in the plan, with caps of 3, 10 and 50 agents. Price the same bundle on both sides, in your currency.

Does Interakt include a CRM pipeline?

Not in the messaging plans. Interakt sells a Sales CRM as a separate product at Rs. 2,499/mo with five agents, 30 custom fields and 45 tags, and Growth and Advanced exclude Sales CRM roles from their unlimited agents. WhatsGrow AI includes a Kanban pipeline with deal values, owners and tasks in every plan, with 1, 5 or 20 pipelines.

Can I keep my WhatsApp number when switching from Interakt?

Yes. Disconnect the number in Interakt, reconnect it through WhatsGrow AI's Embedded Signup, and re-submit your message templates. Export contacts and tags first, plus Sales CRM deals and notes if you use that product. Chat history does not move. Do the cutover outside business hours and keep the Interakt account until messages flow both ways.

How long does migrating off Interakt take?

Plan on one to three days. The contact import takes under an hour. The slow parts are rebuilding Shopify flows such as cart reminders, COD to prepaid and order updates, which takes an afternoon each, and waiting for Meta to re-approve templates, which can take up to 24 hours. If you have a spare number, test the AI agent on it first.

Does Interakt charge a markup on WhatsApp messages?

Its pricing page says Enterprise has no template markup and does not state the amount for other plans, pointing to a country rate page instead. Ask for your country's rate card in writing and compare it with Meta's published rate. WhatsGrow AI does not add message fees on top of what Meta charges.

Is WhatsGrow AI a good Interakt alternative for Shopify stores?

Yes for stores with a sales or support team. Every plan includes a Shopify connection, an AI agent that searches the catalog and takes orders, and Razorpay or Stripe payment links from Growth. If one person runs a simple store, Interakt's cart and COD flows and unlimited seats may be enough.

When should I stay on Interakt?

Stay if you are a Shopify merchant with a small chat team, rely on its cart and order flows, need unlimited seats, or want a Jio Haptik-backed vendor. If costs are predictable and nobody is asking for a deal pipeline or LLM-style AI, the effort of moving may not be worth it.

Sources (checked 2026-10-17)

More on Interakt and WhatsGrow AI

WhatsGrow AI vs Interakt: full feature and pricing comparison โ†’Wati vs Interakt (2026): Pricing, Features & Verdict โ†’Best WhatsApp CRM (2026): 8 Tools Ranked by Team Type โ†’Best WhatsApp CRM for India (2026): 6 Tools Reviewed โ†’WhatsApp Chatbot for eCommerce: 6 Flows and Their Costs โ†’WhatsGrow AI pricing and plan limits, in your currency โ†’
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