For an Indian team that sells in chat, WhatsGrow AI is the pick when you need a pipeline, AI and Razorpay links in one plan. Gallabox suits teams that want local support, AiSensy suits broadcast-only budgets, Interakt suits Shopify and D2C stores. Wati and respond.io fit narrower cases. Prices below are as listed, with sources at the end.
What Indian Businesses Need from a WhatsApp CRM
Indian businesses have specific needs that not every WhatsApp tool covers:
- Affordable pricing — budget sensitivity matters
- Razorpay integration — the dominant Indian payment gateway
- Hindi/regional language support — for customer communications
- High-volume campaign support — Indian businesses run large broadcasts
- Indian customer support hours — IST timezone support matters
- Official WhatsApp API — not grey-market tools that risk number bans
1. WhatsGrow AI — Best Overall for India
Pick it if: your agents sell, book or collect payment inside WhatsApp and you want the pipeline, an AI agent and Razorpay payment links (Growth and up) in one plan. The AI agent answers in Hindi and English, and can update CRM fields, create tasks and move deals.
Skip it if: you need Instagram, SMS or email in the same inbox. WhatsGrow AI is WhatsApp only.
Limits, not prices: Starter 3 agents and 1,000 contacts; Growth 10 agents and 25,000 contacts; Pro 50 agents and 100,000 contacts. 7-day free trial, no card. See plans in your currency (rupees included) on /pricing. Detail: AI agent, CRM pipeline.
2. Gallabox — Best for Indian Teams Who Want Local Support
Pick it if: you want rupee billing, onboarding help and support in IST, with WhatsApp and Instagram in one inbox.
Skip it if: you have more than 3 agents on a small budget. Basic is Rs. 2,399/mo billed annually (Rs. 2,999 quarterly) with a hard 3-user cap. Essential is Rs. 5,599/mo annually for 6 users. The lead pipeline arrives only on Advanced, Rs. 13,599/mo annually. Source: gallabox.com/pricing, checked 2026-10-16. See WhatsGrow AI vs Gallabox.
3. AiSensy — Best Broadcast Tool on a Tight Budget
Pick it if: broadcasts are the whole job. There is a Free Forever plan, and Basic is Rs. 1,500/mo monthly or Rs. 1,350 yearly before GST for the owner plus 5 agents (third-party analysis, 30 Sep 2026).
Skip it if: you want a bot, AI or a pipeline. The chatbot builder is Rs. 2,500/mo and the AI agent builder Rs. 1,350/mo (aisensy.com/pricing, checked 2026-10-16). It lists no deal pipeline. Meta rates it shows for India: marketing Rs. 1.09, utility Rs. 0.145 per message. See WhatsGrow AI vs AiSensy and /alternatives/aisensy.
4. Interakt — Best for Indian D2C and Shopify Stores
Pick it if: your work is order updates, abandoned-cart reminders and catalog sharing on Shopify or WooCommerce.
Skip it if: your team sells services through chat. Growth is $55/mo plus taxes with unlimited agents; the Sales CRM is a separate product at Rs. 2,499/mo for 5 sales agents, and the AI agents add-on is $74.99. Interakt's page blocked our script on 2026-10-16, so these are from our 2026-10-13 read. See WhatsGrow AI vs Interakt.
5. Wati — Pick It for a Small, Simple Inbox
Pick it if: up to 3 people share one number and want a familiar inbox. Growth is $59/mo billed yearly ($69 monthly) and allows no extra users; a third-party tracker lists Growth in India at Rs. 2,199/mo annually (Rs. 2,999 monthly).
Skip it if: you will grow or want a deal board. Pro is Rs. 4,899/mo annually and charges $24 per extra user in the US plan; message fees follow Wati's own rate card on top. Figures as read on 2026-10-13; confirm at wati.io/pricing. See Wati alternatives.
6. respond.io — Pick It for Multi-Channel Support
Pick it if: you run support across WhatsApp, Instagram and more with 5 or more agents and a dollar budget.
Skip it if: WhatsApp is your main channel. Starter is $79/mo billed yearly ($99 monthly), Growth $159 yearly ($199 monthly), billed by monthly active contacts, with AI Agents starting on Growth. Source: respond.io/pricing, checked 2026-10-16. See WhatsGrow AI vs respond.io.
What does Meta charge in India on top of the plan?
Every platform passes through Meta's per-message fees and some add a markup. Since 1 October 2026, service replies are free only for the first 1,000 per business number each month, and utility templates inside an open 24-hour window are charged. Check the rate card for India in our WhatsApp API pricing calculator, and ask each vendor whether it adds a markup.
Sources (checked 2026-10-16 unless noted)
- Gallabox pricing
- AiSensy pricing and third-party analysis, 30 Sep 2026
- respond.io pricing
- Interakt pricing (blocked our script; as read on 2026-10-13)
- Wati pricing (blocked our script; as read on 2026-10-13, India prices via third-party tracker, 25 Sep 2026)
- Meta WhatsApp Business Platform pricing