Original research

WhatsApp reports and original data

Studies built from anonymized, aggregated WhatsGrow AI platform data. Every report states its sample, its date range and its limits.

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WhatsGrow AI shared inbox: conversation list on the left, an open customer chat with reply box on the right

In short

We publish the numbers behind how businesses actually run WhatsApp, with the methodology next to the charts. You may cite any figure with attribution; each report page has a ready-made citation.

Reports

Latest reports

WhatsApp response time report 2026

64,477 customer messages from 33 businesses: median first reply 33 seconds, 6.6% of replies after 24 hours.

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