Official WhatsApp Cloud API · Tour operators & travel agencies
Travel agency CRM on WhatsApp, from first enquiry to balance due.
An AI sales desk that matches destination, dates and group size to your catalog and live seats, sends the proposal, and follows up quotes, deposits and balances.
Travel agency CRM that runs enquiry to balance on WhatsApp.
Catalog, live seats, proposals, deposits and follow-ups on the number travellers already message.
24/7 AI Sales Desk
Matches destination, dates and group size to your catalog.
6 days in Bali for 2 adults and a kid in January?
Bali Explorer departs Jan 14 with 8 seats open. Shall I send the proposal?
Proposal sent · 3 seats held
Package Catalog
Destinations, itineraries, inclusions and pricing.
Bali Explorer · 6D/5NEverest Base Camp · 14DUmrah Classic · 10DPhuket Escape · 5D
Priced from your catalog
Group Departures
Fixed dates with shared seats. No overselling.
Jan 14Sarah T. (3 seats)Miller Group (4)
Jan 28Open: 12 seats
Feb 11Open: 16 seats
Proposals (Growth)
Itemised web quotes that hold seats until expiry.
Deposit & Balance Links (Growth)
Payment links in the chat for advance and balance.
Your deposit confirms the Bali Explorer departure. Tap to pay.
Deposit received · seats confirmed
Quote Nudges (Growth)
Follow-ups at 2 and 5 days by default.
Balance Reminders (Growth)
Before the due date, then overdue, with receipts.
Pre-Departure Message
Your checklist, sent 7 days and 1 day before.
Post-Trip Follow-Up
A welcome-back message asking how it went.
Nine-Stage Pipeline
Enquiry to Completed, plus Documents Pending.
Destination Campaigns
Announce departures to past travellers (Growth).
Shared Sales Inbox
Consultants share one agency number.
Also included
Official WhatsApp Cloud API
Replies in the traveller’s language
Voice notes understood
Package photos sent in chat
Revenue and funnel analytics
Opt-in and opt-out per contact
How it works
Set up your travel sales desk on WhatsApp in three simple steps.
No developer, no reseller onboarding, and no setup fee.
0130 seconds
Create your free account
Just an email. No credit card, and no setup fee.
02~2 minutes
Connect the number you already use
Log in with Facebook and pick your WhatsApp Business number. Keep your existing app alongside.
03~10 minutes
Pick your preset and add packages
Choose Tour Operator, Travel Agency, Adventure or Pilgrimage, then add packages, departures and seats. The AI is ready to quote.
What it does
How a travel agency CRM works on WhatsApp, step by step
Five moments where agencies lose bookings, handled by one number.
AI trip matching
It matches the trip to real packages and seats
The AI picks up destination, party size, dates and budget, then checks your catalog and live departure seats before it answers.
Understands adults, children, infants
Checks live seats before suggesting dates
Quotes only from your catalog
MRMarcus R.onlineTrek enquiry
Guided trek for 2 to Everest Base Camp this season. Any departures with seats?
AI agent
Our Everest Base Camp 14-day departure leaves Nov 12 with 6 seats open. Guide, permits and porters are included. Shall I send the proposal?
What it did behind the scenesAgent is working
Understood the requestEBC Trek · 2 adults
Checked departure seatsNov 12 · 6 seats open
Prepared the proposal2 seats held · Quote #TR-8812
Moved the leadStage: Proposal Sent
4 actions · live seats checked
Proposal follow-up (Growth)
Proposals that hold seats, and nudges that close them
An itemised proposal holds seats until it expires. Timed nudges go out before then, at 2 and 5 days by default, and release the seats if no one confirms.
Shareable link with itinerary and inclusions
Seats held until expiry
Nudges on the days you set
SJSarah Jenkinsone timelineQuote follow-up
Mon 11:30
Travel Desk
Here is your Bali Explorer proposal. It is valid until Jan 7.
Wed 10:00
Travel Desk
Just checking in on your Bali Explorer proposal, valid until Jan 7. Happy to adjust dates or hotels.
Wed 11:45
Sarah Jenkins
Thanks! Can we add a private airport pickup? Ready to book if so.
Wed 11:46
AI sales desk
Of course. I’ve passed the pickup request to our team and they will update your proposal shortly.
Sales pipeline
Every traveller across nine stages
From New Enquiry to Completed, with Documents Pending for pilgrimage operators. A quote moves the lead to Proposal Sent; your team moves the rest.
Nine stages that match the sale
Quote moves the card to Proposal Sent
Shared view for the whole team
Travel sales pipelineTour operators & agencies
New Enquiry14
David M. · Turkey$3,800
Elena R. · Japan$4,200
Kareem A. · Umrah$6,000
Proposal Sent98
Sarah & Mark · Bali$1,750
Marcus R. · EBC$2,800
Deposit Paid6
Chloe T. · Alps$3,400
Tariq H. · Umrah$4,800
Confirmed18
Ananya S. · Kerala$1,200
A quote moves the card to Proposal Sent; your team moves the rest
Destination campaigns (Growth)
Announce new departures to past travellers
When you open a season, send an approved template to travellers tagged by destination interest or past trips. Re-engage warm leads without spam.
Segment by interest or past trips
Meta-approved templates
Track delivery, reads and replies
WTWanderlust Toursopted in for travel offersSeasonal campaign
new-departures.jpg
Spring departures are open! Explore our guided Bali Explorer and Thailand Islands tours. Reply DATES to see dates and inclusions.
Send a payment link in the chat. The deposit confirms the seats and a receipt follows. As departure nears, balance reminders go out, then an overdue message.
Deposit link in the conversation
Receipt sent automatically
Balance reminders, then overdue
SJSarah JenkinsonlineTravel booking
We’d love to confirm the Bali Explorer for Jan 14. How do we secure our 3 seats?
AI agent
Wonderful! Here is your deposit link. Once paid, your 3 seats are confirmed.
Proposal sent
Proposal #TR-9241Bali Explorer · 3 seats · deposit
Viewed
Deposit invoice · 3 seatsBali Explorer departure Jan 14
$525
PaidPayment link · receipt sent
Booking updatedSarah & Mark · deposit paid3 seats confirmed
Playbooks
Use cases for every kind of operator
Pick yours. The chat replays what the AI does.
Tour operators with fixed departures
Small-group tours with shared seat limits
A traveller asks about seats on a group tour with few left.
Any seats on the Feb 20 Rajasthan Heritage tour for 2?
AI assistant
Yes, 4 seats remain on the Feb 20 departure (7D/6N). Shall I send the proposal?
Please do.
AI assistant
Sent. 2 seats are held until the proposal expires on the date shown.
What the product does
What the product does
Checks live seats on the departure
Holds seats until the quote expires
Moves the lead to Proposal Sent
Retail travel agencies
Tailor-made holidays, domestic and international
A couple wants a five-night beach trip with flexible dates.
We want five nights in Phuket in March for our anniversary. Budget around $1,500.
AI assistant
Congratulations! Our Phuket Escape starts at $650 per adult for 5 nights. Which dates suit you?
March 12 to 17.
AI assistant
Saved. I’ve prepared a proposal for those dates and will send the link now.
What the product does
What the product does
Saves destination, dates and budget on the contact
Prices dates from the catalog package
Hands custom changes to your team
Adventure & trekking operators
Expeditions, treks and outdoor trips
A trekker asks what is included in a 12-day circuit.
What’s included in your Annapurna Circuit trek? Do we need permits?
AI assistant
Guide, porters, permits, teahouse stays and meals are included. Fitness should be moderate to high.
Sounds right. Any seats in March?
AI assistant
The Mar 5 group has 3 seats. Shall I send the proposal?
What the product does
What the product does
Answers from the package details you entered
Checks seats on group departures
Sends your pre-departure message 7 days and 1 day before
Hajj, Umrah & pilgrimage operators
Group packages with document collection
A family head asks about a 10-day Umrah package for four.
Assalamu Alaikum. Do you have a 10-day Umrah package for a family of 4 in December?
AI assistant
Wa Alaikum Assalam. Umrah Classic departs Dec 15 with quad rooms open. Shall I send the proposal for 4?
Yes, please.
AI assistant
Sent. After booking, our team will tell you how to share passport details securely.
What the product does
What the product does
Pilgrimage preset adds a Documents Pending stage
Adds a passport-collection task for your team
Sets a higher default deposit you can change
Honeymoon & luxury planners
Private trips with rich media
A couple wants a seven-day Maldives honeymoon in January.
We’re looking for an all-inclusive Maldives honeymoon in January.
AI assistant
Congratulations! Our Maldives package has an overwater villa and seaplane transfers. May I send photos and a private quote?
Yes please!
AI assistant
Sent: villa photos here, and your proposal link valid until Jan 10.
What the product does
What the product does
Sends your curated package photos in the chat
Creates an itemised proposal for the couple
Lets a luxury designer step into the chat
Domestic & family holiday specialists
Weekend breaks and multi-generation trips
A family asks about a four-day hill-station trip.
Do you have a 4-day Shimla & Manali trip for 3 adults and 2 kids?
AI assistant
Yes, our Himachal Family Tour covers 4 days with a private SUV. Which dates work?
The 15th to 18th.
AI assistant
Great. I’ve priced adults and children from the catalog and will send your proposal.
What the product does
What the product does
Prices adults and children separately
Takes a deposit to hold the dates (Growth)
Sends balance reminders before the due date (Growth)
All plans include a 7-day free trial, no credit card required. AI credits are the AI tokens your dashboard meters — 1 credit = 1 token, reset monthly.WhatsApp conversation fees are billed by Meta directly to your own Meta account — we add no markup, and we charge no setup fee. Rates depend on recipient market, message category and Meta's current free allowances. Check Meta pricing.
Questions
Travel agency CRM FAQs
What is a travel agency CRM?
It keeps enquiries, quotes, follow-ups, deposits and departures in one pipeline. WhatsGrow AI runs that on WhatsApp, where travellers already message you. It is not a GDS or accounting system.
How do I follow up a travel quote on WhatsApp?
A proposal holds seats until it expires. If the traveller has not confirmed, nudges go out on the days you set, 2 and 5 days by default, with the expiry date and link.
How do I collect a deposit for a group tour?
On Growth, send a payment link in the chat. The deposit is paid through your connected gateway, the booking updates and a receipt is sent in WhatsApp.
How do I stop overselling group seats?
Seats are checked before a quote is created and held until it expires. Unpaid quotes release their seats. A full departure is not offered.
Can AI quote travel prices accurately?
It is instructed to quote only from your catalog and never to guess prices or availability. Requests outside the catalog go to your travel specialists.
Can I send itineraries on WhatsApp?
Yes. The AI can share your package photos in the chat, and the proposal link carries the itinerary and inclusions for the traveller to review.
Does it book flights and hotels?
No. It does not connect to GDS, bed banks or hotel systems. Keep your reservation tools for supplier bookings and ticketing.
Does it handle visas?
No. It does not file visas. It can track document collection as tasks and a pipeline stage; visa work stays with your licensed team.
How should we handle passport documents?
Collect only what suppliers need and keep scans in your own secure records, not in open chat. Traveller details can be recorded on the booking.
Do I need the WhatsApp Business API?
Yes. The official Cloud API supports shared inboxes and approved templates, and avoids the account-ban risk of unofficial tools.
Can I keep my agency’s WhatsApp number?
Yes. Connect it through Meta Embedded Signup and keep the WhatsApp Business app alongside.
What does Meta charge on top?
Meta bills WhatsApp conversation fees to your own Meta account, with no markup from us. Rates depend on the recipient’s country and the message category.
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