Official WhatsApp Cloud API · Tour operators & travel agencies

Travel agency CRM on WhatsApp, from first enquiry to balance due.

An AI sales desk that matches destination, dates and group size to your catalog and live seats, sends the proposal, and follows up quotes, deposits and balances.

No credit cardNo setup feeKeep your number and booking back-office

Trip enquiry & proposal · example
Built forTour operatorsTravel agenciesAdventure & trekkingHajj & UmrahHoneymoon & luxury tripsDomestic holidays
Features

Travel agency CRM that runs enquiry to balance on WhatsApp.

Catalog, live seats, proposals, deposits and follow-ups on the number travellers already message.

  • 24/7 AI Sales Desk

    Matches destination, dates and group size to your catalog.

  • Package Catalog

    Destinations, itineraries, inclusions and pricing.

  • Group Departures

    Fixed dates with shared seats. No overselling.

  • Proposals (Growth)

    Itemised web quotes that hold seats until expiry.

  • Deposit & Balance Links (Growth)

    Payment links in the chat for advance and balance.

  • Quote Nudges (Growth)

    Follow-ups at 2 and 5 days by default.

  • Balance Reminders (Growth)

    Before the due date, then overdue, with receipts.

  • Pre-Departure Message

    Your checklist, sent 7 days and 1 day before.

  • Post-Trip Follow-Up

    A welcome-back message asking how it went.

  • Nine-Stage Pipeline

    Enquiry to Completed, plus Documents Pending.

  • Destination Campaigns

    Announce departures to past travellers (Growth).

  • Shared Sales Inbox

    Consultants share one agency number.

Also included

  • Official WhatsApp Cloud API
  • Replies in the traveller’s language
  • Voice notes understood
  • Package photos sent in chat
  • Revenue and funnel analytics
  • Opt-in and opt-out per contact
How it works

Set up your travel sales desk on WhatsApp in three simple steps.

No developer, no reseller onboarding, and no setup fee.

  1. 0130 seconds

    Create your free account

    Just an email. No credit card, and no setup fee.

  2. 02~2 minutes

    Connect the number you already use

    Log in with Facebook and pick your WhatsApp Business number. Keep your existing app alongside.

  3. 03~10 minutes

    Pick your preset and add packages

    Choose Tour Operator, Travel Agency, Adventure or Pilgrimage, then add packages, departures and seats. The AI is ready to quote.

What it does

How a travel agency CRM works on WhatsApp, step by step

Five moments where agencies lose bookings, handled by one number.

AI trip matching

It matches the trip to real packages and seats

The AI picks up destination, party size, dates and budget, then checks your catalog and live departure seats before it answers.

  • Understands adults, children, infants
  • Checks live seats before suggesting dates
  • Quotes only from your catalog

Proposal follow-up (Growth)

Proposals that hold seats, and nudges that close them

An itemised proposal holds seats until it expires. Timed nudges go out before then, at 2 and 5 days by default, and release the seats if no one confirms.

  • Shareable link with itinerary and inclusions
  • Seats held until expiry
  • Nudges on the days you set

Sales pipeline

Every traveller across nine stages

From New Enquiry to Completed, with Documents Pending for pilgrimage operators. A quote moves the lead to Proposal Sent; your team moves the rest.

  • Nine stages that match the sale
  • Quote moves the card to Proposal Sent
  • Shared view for the whole team

Destination campaigns (Growth)

Announce new departures to past travellers

When you open a season, send an approved template to travellers tagged by destination interest or past trips. Re-engage warm leads without spam.

  • Segment by interest or past trips
  • Meta-approved templates
  • Track delivery, reads and replies

Deposits & balances (Growth)

Collect the deposit, then chase the balance

Send a payment link in the chat. The deposit confirms the seats and a receipt follows. As departure nears, balance reminders go out, then an overdue message.

  • Deposit link in the conversation
  • Receipt sent automatically
  • Balance reminders, then overdue
Playbooks

Use cases for every kind of operator

Pick yours. The chat replays what the AI does.

Tour operators with fixed departures

Small-group tours with shared seat limits

A traveller asks about seats on a group tour with few left.

Any seats on the Feb 20 Rajasthan Heritage tour for 2?

AI assistant

Yes, 4 seats remain on the Feb 20 departure (7D/6N). Shall I send the proposal?

Please do.

AI assistant

Sent. 2 seats are held until the proposal expires on the date shown.

What the product does

What the product does

  • Checks live seats on the departure
  • Holds seats until the quote expires
  • Moves the lead to Proposal Sent
Pricing

Travel agency CRM pricing, no setup fee

In your own currency, with a 7-day free trial.

Starter

Solo agents and new tour businesses

$19/mo

billed monthly

3M AI credits / month

  • 24/7 AI travel sales desk
  • Package catalog & itineraries
  • Group departures & live seat check
  • Nine-stage pipeline & task board
All Starter features (+2)

3M AI credits / month

  • Shared team inbox
  • 3 team seats · 1,000 contacts
Start free trial

7-day free trial · no credit card

Pro

Multi-branch agencies and large operators

$99/mo

billed monthly

50M AI credits / month

  • Everything in Growth, plus:
  • AI replies in voice notes
  • Call recording & transcription
  • Campaign ROI tracking
All Pro features (+3)

50M AI credits / month

  • 10 WhatsApp numbers
  • Priority support
  • 50 team seats · 100,000 contacts
Start free trial

7-day free trial · no credit card

All plans include a 7-day free trial, no credit card required. AI credits are the AI tokens your dashboard meters — 1 credit = 1 token, reset monthly.WhatsApp conversation fees are billed by Meta directly to your own Meta account — we add no markup, and we charge no setup fee. Rates depend on recipient market, message category and Meta's current free allowances. Check Meta pricing.

Questions

Travel agency CRM FAQs

What is a travel agency CRM?

It keeps enquiries, quotes, follow-ups, deposits and departures in one pipeline. WhatsGrow AI runs that on WhatsApp, where travellers already message you. It is not a GDS or accounting system.

How do I follow up a travel quote on WhatsApp?

A proposal holds seats until it expires. If the traveller has not confirmed, nudges go out on the days you set, 2 and 5 days by default, with the expiry date and link.

How do I collect a deposit for a group tour?

On Growth, send a payment link in the chat. The deposit is paid through your connected gateway, the booking updates and a receipt is sent in WhatsApp.

How do I stop overselling group seats?

Seats are checked before a quote is created and held until it expires. Unpaid quotes release their seats. A full departure is not offered.

Can AI quote travel prices accurately?

It is instructed to quote only from your catalog and never to guess prices or availability. Requests outside the catalog go to your travel specialists.

Can I send itineraries on WhatsApp?

Yes. The AI can share your package photos in the chat, and the proposal link carries the itinerary and inclusions for the traveller to review.

Does it book flights and hotels?

No. It does not connect to GDS, bed banks or hotel systems. Keep your reservation tools for supplier bookings and ticketing.

Does it handle visas?

No. It does not file visas. It can track document collection as tasks and a pipeline stage; visa work stays with your licensed team.

How should we handle passport documents?

Collect only what suppliers need and keep scans in your own secure records, not in open chat. Traveller details can be recorded on the booking.

Do I need the WhatsApp Business API?

Yes. The official Cloud API supports shared inboxes and approved templates, and avoids the account-ban risk of unofficial tools.

Can I keep my agency’s WhatsApp number?

Yes. Connect it through Meta Embedded Signup and keep the WhatsApp Business app alongside.

What does Meta charge on top?

Meta bills WhatsApp conversation fees to your own Meta account, with no markup from us. Rates depend on the recipient’s country and the message category.

Tonight’s holiday enquiry is already asking about dates.

Connect your agency number. The next traveller gets a clear, priced answer before they book with someone else.

No credit card · No setup fee · Start in minutes