Official WhatsApp Cloud API · Fashion, footwear & accessories
WhatsApp for fashion stores, from “is it in M?” to delivered.
An AI sales assistant that answers size and stock questions from your synced catalog, confirms COD orders, recovers abandoned carts and sends tracking updates.
No credit cardNo setup feeWorks with Shopify and WooCommerce
AI agent
Done! Tap your checkout link to confirm. You can pick Cash on Delivery there if the store offers it.
Store · Draft order#1042Awaiting checkoutDraft
Shopper enquiry · example
NKNoor K.onlineShopper enquiry
Hi! Is the linen shirt in navy, size M, available? How much?
AI sales assistant
Yes! Linen Shirt, Navy, M is in stock at $42. It also comes in L and XL. Shall I prepare your order?
Yes please. Cash on delivery if possible.
AI sales assistant
Done! Tap your checkout link to confirm. You can pick Cash on Delivery there if the store offers it.
Type a message…
InternalDraft order #1042 prepared · checkout link sent
Store · Draft order
#1042Awaiting checkout
Draft
Customer
Noor K.
Item
Linen Shirt
Variant
Navy / M
Price
$42
Payment
COD requested
waiting for checkout…
Answered from the catalog. The shopper completes checkout.
Built forWomen’s & ethnic wearMen’s & streetwearFootwearJewellery & accessoriesKids’ clothingBoutiques & small brands
Features
WhatsApp for fashion stores that answers, confirms and follows up.
A sales and support layer on top of Shopify or WooCommerce. Checkout stays in your store.
AI Sales Assistant
Answers size, colour, price and stock questions.
Is the navy shirt in M available?
Yes, Navy / M is in stock at $42. Shall I prepare your order?
Draft order prepared
Shopify & WooCommerce Sync
Products, variants, stock and orders stay in sync.
ProductsVariantsStockOrders
Catalog refreshed automatically
COD Confirmation
Confirm or Cancel buttons, with a reminder if silent.
Cart Recovery
Up to three reminders: 1h, 24h, 72h by default.
Order Confirmation
Sent as soon as the order is received.
Shipping & Tracking
Carrier and tracking link sent when it ships.
Drop Announcements
New-arrivals messages to your customers.
Win-Back & Reorder
Messages by purchase history (Growth for segments).
Voice Notes Understood
Shoppers can ask the way they already do.
Revenue Analytics
Track revenue that comes through WhatsApp.
Shared Support Inbox
Your team on one WhatsApp number.
Official WhatsApp API
Meta-approved. No ban risk from unofficial tools.
Also included
Instagram and Messenger DMs in the same inbox
Replies in the shopper’s language
Product media sent in chat
Task for returns and refunds
Opt-in and opt-out per customer
Sync logs for every store event
How it works
Set up WhatsApp for your fashion store in three simple steps.
No developer, no reseller onboarding, and no setup fee.
0130 seconds
Create your free account
Just an email. No credit card, and no setup fee.
02~2 minutes
Connect the number you already use
Log in with Facebook and pick your WhatsApp Business number. Keep your existing app alongside.
03~10 minutes
Connect Shopify or WooCommerce
Connect your store and sync products, variants and orders. The AI starts answering from your catalog, and your messages start going out.
What it does
How WhatsApp works for a fashion store, step by step
Five moments in a clothing store, handled on WhatsApp.
AI sales assistant
It answers from the catalog, then moves to checkout
The AI checks variants, stock and price in your synced catalog, prepares a draft order and sends the checkout link. Checkout stays in your store.
Answers size, colour and stock
Prices from your catalog
Sends a checkout link
NKNoor K.onlineShopper enquiry
Is the linen shirt in navy, size M, available? How much?
AI agent
Linen Shirt, Navy, M is in stock at $42. I've prepared your order. Tap the checkout link to confirm.
What it did behind the scenesAgent is working
Understood the questionLinen Shirt · Navy · M
Checked the catalogNavy / M in stock · $42
Prepared a draft order#1042 · COD requested
Sent the checkout linkCustomer completes checkout
4 actions · answered from the live catalog
COD confirmation
Confirm cash-on-delivery orders before you pack
A COD order triggers a message with Confirm and Cancel buttons. A reminder follows if there is no reply, and you can be told when one is cancelled.
Confirm and Cancel buttons
Reminder if no reply
Owner alert on cancellation
NKNoor K.one timelineCOD order
6:02pm
Store
Your COD order #1042 has been received. Total $42 (Cash on Delivery). Confirm · Cancel
Next day 10:00am
Store
Reminder: order #1042 is waiting for confirmation. Confirm · Cancel
10:05am
Noor K.
Confirm
10:05am
Store
Your order #1042 is confirmed! We are preparing it for delivery.
Cart recovery
Bring back the shopper who left
When a cart is abandoned, a WhatsApp message with the items and checkout link goes out. Up to three reminders follow, at 1, 24 and 72 hours by default.
Items and checkout link in the chat
Up to three timed reminders
Reply STOP to unsubscribe
ASAisha S.one timelineCart recovery
Mon 4:10pm
Store
You left something in your cart! Floral Maxi Dress · $58. Complete your order here: checkout link
Tue 4:10pm
Store
Still thinking about the Floral Maxi Dress? Your cart is waiting.
Tue 6:30pm
Aisha S.
Does it come in size S?
Tue 6:30pm
AI sales assistant
Yes, size S is in stock. Tap the link to finish your order.
Drops & win-back
Announce a drop to the people who buy
Send an approved new-arrivals or win-back template to customers by purchase history. On Growth, segment by what they bought.
New-arrivals and win-back templates
Meta-approved with buttons
Segments on Growth
MLMira Labelbought ethnic wear beforeNew drop
new-drop.jpg
New drops at Mira Label! Fresh festive dresses just landed. Tap to see the collection.
Stages for stores: New Lead, Product Inquiry, Add to Cart, Checkout Pending, Order Placed, Repeat Customer. Your team, or the AI when asked, moves the cards.
Stages for the store journey
Team or AI moves cards
Shared view for support and sales
Pipeline · Store shoppersFashion
Product Inquiry22
Noor K.Linen Shirt · M
Aisha S.Maxi Dress · S
Add to Cart11
Hana R.2 items · $96
Checkout Pending7
Zoya F.COD · $58
Order Placed34
Sara M.$120
Lina T.$42
Your team moves cards as shoppers progress
Playbooks
Use cases for every kind of store
Pick yours. The chat replays what the AI does.
Women’s & ethnic wear brands
Sizes, fabrics and festive drops
A shopper wants a dress for a wedding and asks about sizes.
Do you have the embroidered dress in size S, in maroon?
AI assistant
Yes, Maroon / S is in stock at $64. Shall I prepare your order?
Please.
AI assistant
Done. Tap the checkout link to confirm.
What the product does
What the product does
Answers from synced variants and stock
Prepares a draft order with a checkout link
Sends drop announcements by purchase history
Men’s wear & streetwear
Limited drops and quick questions
A customer asks about a hoodie from the latest drop.
Is the black oversized hoodie still available in L?
AI assistant
Black / L is in stock at $55. Want me to prepare it?
Yes, COD.
AI assistant
Done. Choose Cash on Delivery at checkout if your store offers it.
What the product does
What the product does
Checks live stock before answering
Handles COD confirmation with buttons
Announces new drops to past buyers
Footwear & sneakers
Sizes and colours decide the sale
A shopper asks for size 42 in white.
Do these sneakers come in size 42, white?
AI assistant
White / 42 is in stock at $89. Shall I prepare your order?
Yes.
AI assistant
Ready. Tap your checkout link to complete it.
What the product does
What the product does
Reads size and colour variants
Recovers abandoned carts with reminders
Sends shipping and tracking updates
Jewellery & accessories
Photos and gifting questions
A customer wants to see a bracelet before buying.
Can you send photos of the gold bracelet?
AI assistant
Of course. Here are the photos. It is in stock at $120.
Lovely, I’ll take it.
AI assistant
Prepared. Tap the checkout link to confirm.
What the product does
What the product does
Sends your product media in the chat
Prices from the catalog
Hands custom requests to your team
Kids’ clothing
Age sizes and repeat buying
A parent asks which size fits a six-year-old.
Which size should I take for a 6-year-old?
AI assistant
The listing shows 5–6Y and 7–8Y. A team member will confirm the fit. Meanwhile, 5–6Y is in stock.
Okay, wait for the team.
AI assistant
Noted. A team member will reply here shortly.
What the product does
What the product does
Answers from the sizes you list
Hands fit advice to your team
Reorder messages to past buyers
Small boutiques selling from a catalog
Chat-first stores with a small team
A boutique owner answers every message herself.
What’s new this week?
AI assistant
This week we added 6 new dresses. Want photos of any one?
All plans include a 7-day free trial, no credit card required. AI credits are the AI tokens your dashboard meters — 1 credit = 1 token, reset monthly.WhatsApp conversation fees are billed by Meta directly to your own Meta account — we add no markup, and we charge no setup fee. Rates depend on recipient market, message category and Meta's current free allowances. Check Meta pricing.
Questions
WhatsApp for fashion stores FAQs
How do fashion stores use WhatsApp?
They answer size and stock questions, confirm COD orders, recover abandoned carts, send order and tracking updates and announce drops. WhatsGrow AI does these on the official Cloud API.
What is WhatsApp order confirmation?
A message sent when an order is received, with the items and total. For COD orders it carries Confirm and Cancel buttons. Shipping updates follow with the tracking link.
How do I confirm COD orders on WhatsApp?
A COD order triggers a message with Confirm and Cancel buttons. A reminder goes out if there is no reply, and you can be notified when a customer cancels.
How do I recover abandoned carts?
A message with the items and checkout link goes out after the cart is left, then up to two more reminders. Defaults are 1, 24 and 72 hours, and you can change them.
Can AI answer size and stock questions?
Yes, from the products, variants and stock synced from your store. It is instructed not to guess prices or availability, and hands fit advice to your team.
Does it work with Shopify and WooCommerce?
Yes. Connect Shopify with OAuth or WooCommerce with its REST API, and products, variants and orders sync.
Can it send order and tracking updates?
Yes. Order confirmation and shipping messages go out with carrier and tracking link when your store reports the events.
How do I announce a new drop?
Send an approved new-arrivals template to customers. On Growth, segment by purchase history so it reaches the right people.
How do I handle returns and exchanges?
Your team handles them in the shared inbox, with a return or refund task on the board. There is no return-label system.
Does it replace my store?
No. Checkout, couriers and inventory stay in your store. WhatsGrow AI is the WhatsApp layer on top.
Do I need the WhatsApp Business API?
Yes. The official Cloud API avoids the account-ban risk of unofficial tools and supports approved templates and buttons.
What does Meta charge on top?
Meta bills WhatsApp conversation fees to your own Meta account, with no markup from us. Rates depend on your country and the message category.