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Short verdict: Pick Gallabox if you are an India-based team of up to ten people who want a WhatsApp and Instagram inbox with a price you can read, from Rs. 2,399 a month. Pick Zixflow if most of your volume is automated journeys across WhatsApp, RCS, SMS and email, and you are happy to get a quote. If people close deals in chat, neither is an obvious fit.
Both vendors' pages were read on 16 Oct 2026. Where a fact is not on the page, this post says "not published" instead of guessing. The short version of the mismatch: Gallabox is a team inbox with AI on top, while Zixflow is a messaging engine that happens to include WhatsApp.
Gallabox vs Zixflow at a glance
| Gallabox | Zixflow | |
|---|---|---|
| Entry price and billing | Basic: Rs. 2,399/mo billed annually, Rs. 2,999/mo billed quarterly | Not published. The pricing page offers "Contact Sales" or "Start Free", with no plan table |
| Seat cap | Basic 3 users (hard cap), Essential 6, Advanced 10 | Not published |
| Extra seats | Rs. 1,200/user/mo on Essential, Rs. 1,500 on Advanced; none on Basic | Not published |
| Channels | One WhatsApp, one Instagram and one web widget per plan; extra channels Rs. 1,200/mo on Essential and Advanced | WhatsApp, RCS, SMS, email and push live; Instagram, web push and in-app marked "soon" |
| AI agent | Web AI agents on Basic; WhatsApp and Instagram AI agents from Essential; AI voice on Advanced | Threads, an AI reply agent that reads the customer profile |
| How AI is billed | Monthly credits: 500 (Basic), 2,000 (Essential), 8,000 (Advanced); top-ups in blocks of 5,000 | Not published |
| Pipeline and deals | Lead pipeline on Advanced only | Not described on the homepage; it presents itself as an engagement platform, not a CRM |
| Broadcasts | Broadcast campaigns listed; drip campaigns from Essential | Broadcast and Engage+ products, across channels |
| Flow builder | Chatbot flows on Basic | Sendflow: flows triggered by API, with fallback to another channel when a message fails |
| Catalog and payments | Listed from Basic, with Razorpay, Stripe and Cashfree integrations | Not published |
| Meta fee markup | Not stated for Basic to Advanced; Enterprise lists a discounted markup | Not published |
| India focus and support | India-based; published response SLA of 48 hours on Basic and 24 hours on Essential and Advanced | Not stated on the site |
| Free trial | Free trial, no card, 500 AI credits; duration not stated | "Start Free" button; terms not published |
Sources: Gallabox pricing and Zixflow pricing, both checked 2026-10-16. Prices exclude Meta's message fees and tax.
Is Zixflow cheaper than Gallabox?
Nobody can say yet, because Zixflow does not publish a price. Its pricing page, checked 2026-10-16, shows two buttons and no plan table, and third-party listings carry old and conflicting numbers, so we have not repeated them. Gallabox's entry plan is Rs. 2,399 a month billed annually (Rs. 2,999 on quarterly billing).
The fair comparison is a written quote against the plan you would really buy. On Gallabox that is rarely Basic: it caps at 3 users, so a fourth teammate pushes you to Essential at Rs. 5,599 a month on annual billing (Rs. 6,999 quarterly). Ask Zixflow for seat count, message volume and AI usage in writing, then add Meta's per-template fees to both. Our Zixflow alternatives post has the questions to ask before you sign.
Which has better WhatsApp automation?
It depends on who starts the conversation. Gallabox automation is built around inbound chats: chatbot flows from Basic, drip campaigns and AI agents on WhatsApp and Instagram from Essential, an inbox copilot for agents, and AI voice on Advanced. AI runs on credits, so a busy bot on Basic's 500 credits will run dry well before the month ends.
Zixflow is stronger when software starts the conversation. Sendflow flows can be triggered by API and fall back from one channel to another when a message fails, and its AudienceIQ segments update in real time. That is real engineering for OTPs, order updates and win-back journeys. It is also a different job from a person chatting with a buyer.
One detail from Zixflow's homepage worth noting: the shared-inbox view appears as a problem statement, not as a named product. If agents reply by hand all day, test the reply workflow in a trial before committing. For a closer look at how a WhatsApp-native AI behaves, see our AI agent page.
Which is better for a 5-person sales team?
Gallabox, on the evidence available, but not on Basic. Five people rules out Basic's 3-user hard cap. Essential covers 6 users at Rs. 5,599 a month on annual billing, with 2,000 AI credits and AI agents on WhatsApp and Instagram. That gets you a shared inbox and automation, not a pipeline.
The lead pipeline is listed on Advanced: Rs. 13,599 a month on annual billing, 10 users, 8,000 AI credits. The gap between Essential and Advanced is Rs. 8,000 a month, or Rs. 96,000 a year, which is the real price of seeing deals by stage. If you do not need the board, Essential is fine. If you do, price Advanced from the start.
Zixflow may handle five seats easily, but its seat limits and any pipeline are not published, and the homepage does not describe a deal board. A sales team that works leads in chat should ask for a demo of the inbox and the deal view specifically. If you want the pipeline included lower down the ladder, compare WhatsGrow AI vs Gallabox and see how the Kanban pipeline works.
What does each cost for a team of 3, 5 and 10?
This is a worked example from Gallabox's published prices, not a quote. Figures are rupees per month on annual billing, with quarterly billing in brackets. They exclude Meta fees, tax and AI credit top-ups, and assume extra users are added at the listed monthly rate.
| Team size | Gallabox, cheapest plan that fits | Gallabox with lead pipeline | Zixflow |
|---|---|---|---|
| 3 users | Basic: Rs. 2,399 (2,999) | Advanced: Rs. 13,599 (16,999) | Quote only |
| 5 users | Essential: Rs. 5,599 (6,999) | Advanced: Rs. 13,599 (16,999) | Quote only |
| 10 users | Essential plus 4 extra users: Rs. 10,399 (11,799) | Advanced, 10 included: Rs. 13,599 (16,999) | Quote only |
Two things stand out. First, at 10 users the extra-seat route on Essential is cheaper than Advanced by Rs. 3,200 a month, so the pipeline costs you only a little more than the seats would. Second, over a year the 5-user Essential plan costs Rs. 67,188 and Advanced costs Rs. 163,188 on annual billing. Do that sum before the demo, not after. For another vendor comparison on the same sums, see Gallabox vs QuickReply.ai.
Choose Gallabox if, choose Zixflow if
Choose Gallabox if:
- You are in India and want rupee billing and a published support SLA.
- You want WhatsApp and Instagram in one inbox, with AI agents on Essential and above.
- Your team is 3 to 10 people and you want to know the monthly cost before a sales call.
- Your core job is chat: enquiries, follow-up, bookings and catalog or payment links.
Choose Zixflow if:
- Your volume is automated: OTPs, order status, cart reminders and win-back flows, triggered by your own product or backend.
- You need WhatsApp, RCS, SMS, email and push in the same flow, with automatic fallback when a message fails.
- Developers own the setup and you want the API and SDKs.
- You already run a separate CRM and only need the messaging layer.
Skip both if you need a deal board and a human sales workflow at the lowest tier. Our Gallabox alternatives and Zixflow alternatives posts cover that, and the Gallabox alternatives page lists the closest options side by side.
Where does WhatsGrow AI fit?
WhatsGrow AI is built for teams where people work leads in WhatsApp. It has a shared inbox, an AI agent that answers from your knowledge base and uses function calling to update contact fields and move pipeline stages, a Kanban pipeline with deal values and assignment, campaigns, a flow builder, Stripe and Razorpay payment links, and calling.
Plan limits are flat. Starter gives 3 agents and 1,000 contacts, and the trial is 7 days with no card. See pricing in your currency for the rest.
The catch is simple: WhatsApp only. If Instagram DMs must sit in the same inbox, Gallabox has the edge. If you need RCS, SMS and email journeys at scale, that is Zixflow's ground. For ten tools ranked side by side, see the best WhatsApp CRM comparison.
Frequently asked questions
Does Gallabox have AI agents?
Yes. Web AI agents come with Basic, AI agents on WhatsApp and Instagram start at Essential, and AI voice is on Advanced. AI usage runs on monthly credits: 500, 2,000 and 8,000 across the three plans.
How much does Zixflow cost?
Zixflow does not publish plan prices. Its pricing page, checked 2026-10-16, offers Contact Sales and Start Free only. Get a quote in writing that states seats, message volume and AI usage.
Does Gallabox have a CRM pipeline?
Yes, but only on Advanced, listed at Rs. 13,599 a month on annual billing (Rs. 16,999 quarterly) with 10 users. Basic and Essential do not list a lead pipeline.
How many users does Gallabox include?
Basic includes 3 users with a hard cap, Essential 6 and Advanced 10. Extra users cost Rs. 1,200 a month on Essential and Rs. 1,500 on Advanced.
Is Zixflow a CRM?
Its site calls it a customer engagement platform. The products listed are Sendflow, AudienceIQ, Threads, Engage+ and Broadcast, and the homepage does not describe a deal pipeline. Older comparisons, including earlier versions of this one, called it a CRM. Ask for a demo of the view you need.
Who pays Meta's WhatsApp fees?
You do, on any platform. Meta charges per delivered template message, and each business number gets 1,000 free service messages a month. Neither Gallabox nor Zixflow publishes its markup on its pricing page for the plans compared here, so ask for it in writing.
Sources (checked 2026-10-16)
- Gallabox pricing
- Zixflow pricing (no plan prices shown)
- Zixflow homepage
- Meta WhatsApp Business Platform pricing
- WhatsGrow AI pricing
Gallabox facts were first verified on 13 Oct 2026 and re-read on 16 Oct 2026. Prices change; confirm on the vendor's page before you buy.